Payment, return, refund, and cancellation policy

Prices, currency, taxes, shipping, payment schedule, recurrence, and the goods or services included are shown at Checkout or in the applicable accepted quote, order form, invoice, or customer agreement.

Payments may be processed by Stripe. A payment is not proof that equipment is compatible or that an application has been approved unless GaugeLink has separately confirmed those conditions.

The GaugeLink DTU 702 gateway, its power supply, and related accessories are rented as part of a GaugeLink subscription — they are not sold. Rented equipment remains the property of GaugeLink (or the contracting entity identified in the applicable agreement) at all times.

• Rental charges are included in, or billed with, the applicable subscription as shown at Checkout or in the accepted quote, order form, or agreement.
• The customer provides suitable power, mounting, and network conditions and must not open, modify, resell, or transfer rented equipment.
• A unit that fails in normal use is repaired or replaced under the subscription — report failures to support@gaugelink.app before shipping anything.
• When the subscription (or a site) ends, rented equipment must be returned within 30 calendar days using the return instructions and authorization reference GaugeLink provides.
• Return shipping for end-of-subscription returns is paid by the customer unless the applicable agreement states otherwise.
• Equipment that is not returned, or is returned damaged beyond normal wear, may be charged up to the replacement value disclosed in the applicable agreement.

To arrange a return, email support@gaugelink.app with the organization name, subscription or invoice reference, product and quantity, serial number where applicable, and the site the equipment is being returned from. Do not ship equipment until GaugeLink provides return instructions and an authorization reference, and package it to prevent transit damage.

Report visible shipping damage, a suspected defect, or an incorrect item to support@gaugelink.app promptly after delivery. GaugeLink may request photographs, diagnostic information, serial numbers, and reasonable troubleshooting before approving replacement, repair, or return. Do not open, modify, or install equipment when doing so would be unsafe or would worsen visible damage.

Warranty rights and remedies for rented equipment are governed by the applicable subscription terms, order form, and mandatory law.

• A subscription may be cancelled through the approved account or contact process, or by emailing support@gaugelink.app.
• Cancellation stops the next renewal when received before the renewal charge is initiated.
• Access continues through the paid subscription period unless the service is terminated earlier for security, legal, breach, or other grounds in the customer agreement.
• Fees already paid are not prorated or refunded solely because the customer stops using the service before the end of the paid period, except where required by law or expressly stated in an applicable agreement.
• Usage, hardware, implementation, integration, and professional-service charges are separate from subscription cancellation unless stated otherwise.

Any minimum term, annual commitment, automatic renewal, notice period, or early-termination charge is displayed before payment and in the applicable customer agreement.

Dedicated single-tenant deployments, configuration, installation, integration, training, migration, and other professional services are scheduled and staffed for a specific customer.

• Before work begins: cancellation and deposit treatment follow the accepted quote or order.
• After work begins: completed work, committed third-party cost, custom procurement, and non-cancellable expenses remain payable.
• Rescheduling or cancellation should be requested at least 5 business days before a scheduled on-site or remote engagement.
• Late cancellation may be charged for non-recoverable travel, shipping, accommodation, contractor, or reserved-resource costs disclosed to the customer.

Refunds may be approved for:

• a rental or subscription charge billed in error;
• an incorrect or duplicate charge;
• goods or services GaugeLink confirms it cannot provide;
• another circumstance required by law or stated in a customer agreement.

Refund requests must be sent to support@gaugelink.app with the purchaser name, organization, transaction, order, or invoice reference, amount, date, and reason.

Approved refunds are normally issued to the original payment method. GaugeLink aims to initiate an approved refund within 10 business days after approval or completed return inspection. Banks and payment networks may require additional time to post the credit.

Shipping, installation, professional services, custom configuration, and third-party costs are refundable only when expressly approved or required by law.

If you believe a charge is incorrect or unauthorized, contact support@gaugelink.app promptly so GaugeLink can investigate. Provide the transaction date, amount, invoice or order reference, and an explanation. GaugeLink may request reasonable identity or account verification before discussing a transaction.

This process does not remove any rights available through your card issuer, financial institution, Stripe, contract, or applicable law.

Any promotion, coupon, discount, trial, referral, or limited offer is subject to the terms displayed with that offer, which will identify eligibility, duration, value, applicable products or services, redemption limits, renewal price, and effects on cancellation or refunds.

Unless stated otherwise:

• promotions cannot be combined;
• they have no cash value;
• they apply only to the identified purchase and period;
• misuse may result in cancellation of the promotional benefit.

Orders may be declined, suspended, or cancelled where required for legal, sanctions, export or import, telecommunications, safety, fraud-prevention, or payment-network reasons. Customers are responsible for providing accurate destination, end-user, and intended-use information and for complying with the laws applicable to their receipt, installation, transfer, and use of GaugeLink products and services.

The policy in effect when the applicable payment is made governs that payment, unless an executed quote, order form, warranty, or customer agreement provides more specific terms. GaugeLink may update this public policy prospectively by posting a revised effective date. Changes do not retroactively alter an executed customer agreement.